Kickstarter / Pledge Manager / Refunds / Replacements

Kickstarter

• Kickstarter General Schedule
• What is the status of my pledge?
• Will I have to pay custom fees?
• Why is my game being delayed?
• Kickstarter Terms and Conditions
• Kickstarter Refund Policy

See all 14 articles

Pledge Manager

• I did not confirm my pledge manager on time. Will it still ship?
• Why is the shipping cost more now than what is listed on the Kickstarter?
• I want to add more items to my pledge, but I do not have the Unlock Pledge button.
• I confirmed my order after the cutoff date. Will it ship with the initial wave of orders?
• I confirmed my pledge manager after the close date. Why hasn’t it shipped yet?
• If I confirm my pledge manager late, will I still get the stretch goals?

See all 9 articles

Shipping

• Can I change my address?
• Why was my package returned?
• My package was returned. Can it be reshipped?
• Why did I receive tracking, but it says the label has only been generated and there has not been any movement?

Late Pledge

• Why is my late pledge not showing up in Kickstarter?
• When can I make a late pledge?

Refunds

• Can I get a refund?
• How long can a refund take?
• Why is the refund amount different than the amount I originally paid?
• Why can’t I get a refund after the packing slip was generated?

Parts Replacements

• I have a damaged item. What do I do?
• How long does it take to receive my replacement part?