What are the refund policies for pre-orders?

During the pre-order time we have a policy of no questions asked, though that’s minus platform and payment processing fees (10%). After that, we may, at our sole discretion, refund and/or provide credit against future projects, in whole or in part (less 17.5% for expenses), upon request. This refund policy is subject to change without notice, and may be revised from time to time.