Crowdfunding / Pledge Manager / Refunds / Replacements

Kickstarter

• Kickstarter General Schedule
• What is the status of my pledge?
• Will I have to pay custom fees?
• Why is my game being delayed?
• Can I find all Kickstarter expansions at retail?
• Can I pledge using my Apple ID?

See all 14 articles

Pledge Manager

• Cannot access my Pledge Manager
• I did not confirm my pledge manager on time. Will it still ship?
• Why is the shipping cost more now than what is listed on the Kickstarter?
• Can I adjust my pledge when the pledge manager opens?
• I want to add more items to my pledge, but I do not have the Unlock Pledge button.
• Everyone has received the link to the pledge manager. Why haven’t I received mine?

Gamefound

• Gamefound General Schedule
• Gamefound Terms and Conditions
• How does Stretch Pay work?
• How does the VAT work?

Shipping

• Can I change my shipping address?
• Why was my package returned?
• My package was returned. Can it be reshipped?
• Why did I receive tracking, but it says the label has only been generated and there has not been any movement?

Late Pledge

• Why is my late pledge not showing up in Kickstarter?
• When can I make a late pledge?

Refunds

• Can I get a refund?
• How long can a refund take?
• What are the refund policies for pre-orders?
• Crowdfunding Refund Policy
• Why is the refund amount different than the amount I originally paid?
• Why can’t I get a refund after the packing slip was generated?

Parts Replacements

• I have a damaged or missing item. What do I do?
• How long does it take to receive my replacement part?