FAQ

Kickstarter

• ★ Kickstarter General Schedule
• ★ What is the status of my pledge?
• ★ Will I have to pay custom fees?
• ★ Why is my game being delayed?
• I missed the Kickstarter. Can I just buy a Kickstarter exclusive?
• I did not put enough items on the survey as to what I wanted. How can I change the survey?

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Pledge Manager

• ★ I did not confirm my pledge manager on time. Will it still ship?
• ★ Why is the shipping cost more now than what is listed on the Kickstarter?
• I want to add more items to my pledge, but I do not have the Unlock Pledge button.
• I confirmed my order after the cutoff date. Will it ship with the initial wave of orders?
• I confirmed my pledge manager after the close date. Why hasn’t it shipped yet?
• If I confirm my pledge manager late, will I still get the stretch goals?

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Shipping

• ★ Can I change my address?
• Why was my package returned?
• My package was returned. Can it be reshipped?
• Why did I receive tracking, but it says the label has only been generated and there has not been any movement?

Late Pledge

• ★ Why is my late pledge not showing up in Kickstarter?
• ★ When can I make a late pledge?

Refunds

• ★ Can I get a refund?
• ★ How long can a refund take?
• Why is the refund amount different than the amount I originally paid?
• Why can’t I get a refund after the packing slip was generated?

Parts Replacements

• ★ I have a damaged item. What do I do?
• ★ How long does it take to receive my replacement part?

XenoShyft App

FAQ

• ★ Apple App Store Refund
• ★ Google Play Refund
• I think I found a bug! What should I do?
• Can a single player control multiple divisions?
• Is multiplayer cross-platform? Can I play with my Android friends if I use iOS?
• My friend's game is a different version than my own! What gives?

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